Boxfusion — Rocket fuel for government

SmartMunic is digitising operations today for better service delivery

Boxfusion + SALGA powering connected municipalities

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One Platform. Four Connected Solutions.

Citizen Engagement

Log issues, track updates, 24/7 service access

Smart Government

Paperless e-Submissions, workflow automation, audit-readiness

Smart Admin

Digital HR, e-Leave, e-Procurement, compliance tools

Utilities & Field Services

Real-time dispatch, automated billing, GIS-enabled asset tracking

SmartMunic, powered by Boxfusion, in partnership with SALGA

Features

Citizen Engagement

Benefits:

  • 24/7 access to municipal services via app, WhatsApp, and call centres
  • Transparent service tracking builds trust with residents
  • Faster, more responsive case handling

Modules:

  • Citizen Relationship Management (provides 360-degree view of customer information, interactions, services & products and more)
  • Case Management & Escalations (log and track queries and escalations)
  • Computer-Aided Dispatch (CAD) (Policing, Maintenance, Social & Health Services)
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Smart Governance

Benefits:

  • Paperless submissions and approvals reduce delays
  • Enhances compliance with council processes and audit standards
  • Real-time performance dashboards improve decision-making

Modules:

  • e-Submissions & Digital Memos
  • Committee Resolutions Tracking
  • Smart Committees (Board Packs & Meeting Management)
  • Document and workflow automation
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Utilities & Field Services

Benefits:

  • Real-time task assignment improves response times
  • Automated billing protects revenue and reduces errors
  • Mobile field apps ensure accurate updates for transparency and audit trails

Modules:

  • Field Worker App (with GIS and CAD integration)
  • Utility Billing & Collections
  • Work Order Management System
Three electricians working from a crane truck

Smart Admin

Benefits:

  • Promotes efficiency in HR and financial operations.
  • Reduces manual errors and enforces compliance with regulations.
  • Ensures end-to-end procurement transparency.

Modules:

  • e-Leave & e-Recruitment
  • e-Procurement & Invoice Tracking
  • Contract Management
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Built on a strategic partnership.

Boxfusion — Rocket fuel for government, and SALGA — Inspiring service delivery
Municipal workers replacing a cover slab

The Future Of Municipal Service Delivery Starts Here.

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